We live in a technological world with fast service and instant response to all your queries. The secret behind this whole mechanism is the multinational companies that have opened access to the international market to bring you close to modern life. Thanks to engineers and technicians, who make our lives more advanced and secure, today’s article is about BPO jobs. We know that this is strange as a label. But, it is exciting as a career path.

What Do You Know about BPO?

BPO stands for Business Process Outsourcing. It is a business strategy in which a company hires another company ( be it a local or a foreign one) to realize a business process in a very economical way. For example, prominent manufacturers and multinational companies like Nestlé, Coca Cola, have a series of other companies outside their home town, or supply chains to ensure a widespread business investment. This outsourcing procedure is ubiquitous in countries like India.

Moreover, the Information Technology Enabled Service is considered as an outsourcing process, since it includes many fields like finance, administration, healthcare, telecommunication, etc. these services require excellent technical skills to contact several locations remotely.

There are many advantages related to BPO:

•  First, it is very cost-effective, as it reduces the costs of many services.
• Second, it is not time-consuming, as it is related to the fastest technology standards that offer multiple services in a single delivery mechanism

Want to start a BPO company? read this;

Setting up a business process outsourcing (BPO) firm

You might be wondering what kind of services BPO includes? It includes a bunch of tasks that don’t even include high qualifications. These tasks can be:

Data entry jobs, medical transcription, customer services, telecommunication services, etc..

However, more technical tasks are also associated with engineers, such as; Data processing, document processing, IT Help Desk Services, application development.

Now another question that many might ask

Is BPO a Good Career Choice?

The answer depends on you. If you are very skilled in the IT industry and you want to fulfill a career in the Business Process Outsourcing (BPO), it is possible, provided you can tackle processing operations for a particular business.

In manufacturing firms, BPO or Business Process Outsourcing is a subset of outsourcing, where a specific business process relies on contracting its operations and responsibilities to a third party service provider. As a result, it leads to large segments of these business firms.

Why BPO after Engineering?

Since the BPO (Business Process Outsourcing) industry has expanded in India, BPO companies occupy a large percentage of the workforce in Indian society. The entry-level to BPO companies require knowledge in information technology, finance, and economy. Therefore, the BPO industry can be considered a right career choice for fresh graduates, engineers, and experienced employees. Choose the company in which you can apply from here;

Top 10 BPO Companies in India

If you are planning to apply for a BPO job, you need to prepare for the BPO interview questions. Yes, yes, yes, you are going to be interviewed. Don’t worry, BPO questions are not as hard as a math exercise. Here is a list of 5 BPO common interview questions that occur in every interview.

1. Can You Tell Me What is BPO?

This is a question related to your field; you can answer from your perspective. But, you need to provide an accurate definition. The answer is not saying BPO stands for Business Process Outsourcing. Full stop, and that’s it. I defined BPO. No! You need to explain and give examples of this process.

A sample answer: BPO stands for business process outsourcing. It is a cost-effective business process that is based on hiring a third party to manage the business activities of another company. You can give examples related to some BPO companies operating in your country.

2. What Interests You in the BPO Industry?

This question inquires about the purpose of your application. It is similar to the question of why you want this job or why you want to get hired here. The answer should convince the hiring managers that your interest in this career is similar to the professional objectives of this company.

A sample answer: BPO is an exciting field that offers many job opportunities in a well diverse industry. As a fresh graduate, I have always been attracted to business operations that are associated with big firms and manufacture. I am interested in BPO because it will offer me an expanded business experience, in which I can invest my knowledge and skills.

3. What are the Different Types of BPO?

This question is about testing your knowledge related to BPO operations.

A sample answer: there many types of BPO; each one depends on a specific business process. I will state two significant types here: the first is; horizontal BPO. In this case, it is based on payroll processing. In this case, horizontal PBO may include HR or finance and accounting services. The second is vertical BPO. This type contains different functions, such as healthcare, retail, customer services. These areas operate in a small, confined number of domains.

4. In Your Opinion, Why Do Companies Outsource?

This question is to see your vision about the BPO industry, whether you are supporting this mechanism or not.

A sample answer: many companies choose BPO as a business choice because it offers many economic advantages for both senior companies and the third party companies or chain supplies. I think outsourcing has provided many benefits for both sides.

5. What Are Your Salary Expectations?

This question is very recursive and occurs in the majority of interviews. The answer is not about just giving a specific number. You need to explain why you are expecting this salary. The answer is about evaluating the costs of your services. So, you need to ask for a salary that is very similar to other employees. If you don’t know how much a BPO employee can make, click here; BPO Salaries in India

This article covers the BPO concept and the careers related to this industry. If you are a fresh graduate, you can pursue this career. Focus on the requirements of the BPO industry. You also have to check the reviews of previous employees to make your final decision. All the best!